Introduction

At Soursea, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

We collect information you provide directly, including: account information (name, email, password), payment information, product data you analyze, and communications with our support team. We also automatically collect device information, usage data, and cookies.

2. How We Use Your Information

We use your information to: provide and maintain our services, process transactions, send notifications and updates, improve our AI analysis accuracy, respond to support requests, and comply with legal obligations.

3. Information Sharing

We do not sell your personal information. We may share your data with: service providers who assist our operations, legal authorities when required by law, and business partners with your explicit consent.

4. Data Security

We implement industry-standard security measures including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time.

6. Your Rights

You have the right to: access your personal data, correct inaccurate data, request deletion of your data, object to data processing, and data portability. Contact us to exercise these rights.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children.

10. Policy Changes

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our service.

11. Contact Us

For privacy-related questions or concerns, please contact our Data Protection Officer at privacy@soursea.com.